Ongoing Support

Here at HeadRed our solutions are built to be durable, sustainable and long-lasting. However, we realize that nothing in this world is infallible and problems could occur when you least expect it. When they do you want to be sure you can resolve them quickly and effectively without any detrimental effect on your business.

The Worry Free Support Contract - HeadSupport

HeadSupport is our new, improved support contract that can provide you with all the reassurance and help that you need. You can be assured that, whenever something does go wrong with your site, we'll be there in a flash to help.

Why do I need a support contract?

There are a number of different ways in which you could encounter problems. For example:

Your website malfunctions
Your server goes down
Your server stops responding
There is a corruption of your database
You're unsure how to use the Content Management System and cannot update content on your site

What does the Support Contract Guarantee?

Support contracts offer guaranteed, timely problem resolution when you need it most. Without one, our response time for problem resolution may be affected and the resultant impact on your business could be significant. When you sign up to our website support contract you will have the reassurance and peace of mind that if something does goes wrong on your website then someone will be there to resolve the problem immediately.

What does the Support Contract provide?

By taking out a support contract with HeadRed we will:

Provide technical support
Return your website from error
Resolve any hosting, server or email related issues
Restore your database to its original state
Help you use the Content Management System

How long am I Covered by the Support Contract?

Our standard contract period is for 12 calendar months. To start receiving ultimate peace of mind for your website contact HeadRed today.

Get in touch and see how we can help. Get In Touch